The challenges ITQAN addresses: Every asset your organization owns is booked and audited. Except the way work gets done.

Here is what that absence costs, every working day.

Departing expertise1 of 6

When the expert leaves, the method leaves with them.

“Ask them, they're the only one who knows.” Every time that sentence is said, part of your organization is living in one person's head.

An empty desk and chair; in the background an expert walks down the corridor carrying a box.

What happens today

  1. 42%

    of institutional knowledge is held by one person and no one else. When they leave, it leaves.Panopto / YouGov, 2018

  2. 14.1%

    employee turnover in Saudi Arabia, the highest in the GCC — and 25–30% in retail.Procapita, 2024 · Quest Search, 2025

  3. 50–150%

    of annual salary to replace a departing employee, while the successor works at 40–60% lower output through the handover.Quest Search, 2025

With ITQAN

The method stays, even when its owner moves on.

  • The procedure is documented as it is performed. A screenshot for every step, with the expert's spoken explanation written beneath it. No documentation sessions, no writing project.

  • The successor inherits the whole method. Not a summary of it — through replacement and localization cycles as much as internal moves.

  • Expertise is credited to its owner. Every guide carries the expert's name and voice, so their knowledge stays a known contribution.

Arabic transcription accuracy of WER 8.3%, enforced by a release gate that blocks publishing if it slips.

Product footage: the expert does the work while ITQAN saves every step with its screenshot. Product footage · Arabic interface

New-hire onboarding2 of 6

Every new hire starts from zero.

The first week goes to slide decks and a colleague pulled off their own work to explain. Then the new hire sits in front of the system alone.

A new employee sits alone in front of her screen while colleagues are busy behind her.

What happens today

  1. 12 months

    for a new employee to reach full performance.Gallup

  2. 12%

    of employees say their organization onboards new hires well.Gallup

  3. 14.1%

    annual turnover in Saudi Arabia — so the same explanation is repeated with every hire, by your most experienced people.Procapita, 2024

With ITQAN

They learn on the system itself, from day one.

  • “Train me” walks with them over the working screen. It points to each element in place, until the task is done right the first time.

  • Each role's path in one booklet. A written introduction, then the guides in the order they are learned.

  • The guide appears where the employee stands. ITQAN opens on any screen and shows that screen's guides, before a colleague is asked.

Product footage: “Train me” walks the employee through the system, pointing to each field. Product footage · Arabic interface

Expert overload3 of 6

Your best people spend the day answering the same question.

“Got a minute?” A small question, paid for each time by your most experienced people.

An expert tries to focus on his screen as three colleagues gather round his desk with questions.

What happens today

  1. 3–5%

    of employees carry 20–35% of value-adding collaboration, and they are the first to burn out.Harvard Business Review, 2016

  2. 25 minutes

    for an expert to return to their work after every interruption.Mark, González & Harris · CHI 2005

  3. 5 hours

    a week the person asking spends waiting for whoever holds the answer.Panopto / YouGov, 2018

With ITQAN

The expert explains once, and everyone finds the answer.

  • Search by meaning. The employee types the question as they think it and lands on the step they need, not a file to read from the top.

  • The answer sits beside the screen. The guide opens next to the work, so no one leaves their place or interrupts anyone.

  • A new question is asked once. The employee leaves a note on the guide itself, and its owner updates it for everyone.

Semantic search latency p95: 26 ms — running locally, with no cloud key.

Product footage: searching by meaning across the organization's library. Product footage · Arabic interface

Uneven execution4 of 6

One procedure, done a different way in every branch.

Somewhere in your branches, one employee completes the transaction faster and with fewer errors. Their method has never left their desk.

Three identical desks with the same folder, each employee handling it a different way.

What happens today

  1. Systematic

    That describes the gap between the best performer and the average: individual performance follows a power law, not a normal distribution.O'Boyle & Aguinis · Personnel Psychology, 2012

  2. SAR 9,200

    a year from a 20-minute gap in one procedure repeated 480 times. Across 15 such procedures: about SAR 138,000.Worked example using standard time-study method

  3. Twice

    is how often a transaction gets done when the weaker method produces an error that is rejected — and whoever waits behind it is delayed.

With ITQAN

Your best method becomes everyone's method.

  • One version for every branch. The procedure perfected at one site is published to all from the organization's library.

  • Updates reach everyone. When a guide is updated, it is updated for everyone who opens it. No old copies in circulation.

  • It arrives as a link. Opens with no account and no install, and can be sent to whoever needs it.

Product footage: the organization's library, every department's guides in one place. Product footage · Arabic interface

Quality certifications5 of 6

The procedure was written for the auditor, not for the person doing the work.

Before the audit, files are updated and signatures collected. After it, they go back into the folder, and work goes back to habit.

A certificate on the wall above a half-open cabinet of procedure binders no one is looking at.

What happens today

  1. Documented

    is what the certificate proves — not that the procedure is performed as documented.

  2. 7.5

    the clause that asks for documented information available and suitable for use, where and when it is needed. The procedure sits in a shared folder, far from the working screen.ISO 9001:2015 · 7.5.3

  3. Silently

    is how a procedure goes stale when the system changes — and no one notices before the next audit.

With ITQAN

Beyond what the certificate requires: quality in every step of daily work.

  • What is performed is what was documented. The procedure opens over the working screen itself, and the employee follows it step by step.

  • Every change with its author and date. A version history shows what changed, when, and who changed it.

  • Whoever performs it reports it. When a step no longer matches the screen, their note reaches the procedure's owner from inside the guide.

  • A published standard. ITQAN's five-point standard is built on the requirements of clause 7.5, and we publish the status of each condition today. Read the standard

Audit readiness is not a guarantee of passing an audit or obtaining a certification.

Every procedure has an owner and a review date, shown on request with no search.

A goldmine for tomorrow6 of 6

AI agents are coming, and they don't know how you work.

The question is no longer “will we use agents?” but “what knowledge will they learn from?”

Nearly empty library shelves holding only a few volumes, with a glowing screen in front.

What happens today

  1. 33%

    of enterprise software will include AI agents by 2028.Gartner

  2. General knowledge

    is all a general model has: it knows the whole market, and nothing of your approval limits or sign-off paths.

  3. Not for sale

    Your own knowledge is built only from your daily work, and building it takes time that cannot be shortened.

With ITQAN

What you document for your team today is what your agent learns from tomorrow.

  • Every step is saved structured. Its title and text, the element that is clicked, its version and date — for people and machines alike.

  • No separate data project. The library forms from ordinary work itself.

  • One investment for today and tomorrow. The same library onboards your people and unifies how work is done today.

Serving guides to AI agents is a direction we're building toward; the structured foundation beneath it is built today into every guide you document.

The difference between a general model's answer and an answer from your own guide.